Shipping policy

SHIPPING POLICY

Last Updated: August 29, 2026

At Grounded Athletics, we want your order to arrive safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

By placing an order with Grounded Athletics, you acknowledge and agree to the terms outlined below.

1. ORDER PROCESSING

Orders are typically processed within 2–5 business days after your order is placed.

Business days are Monday through Friday and do not include U.S. federal holidays.

During product launches, promotions, holidays, or periods of unusually high order volume, processing may take longer than the standard timeframe. If we anticipate a significant delay, we will make reasonable efforts to notify you.

Your order is not considered shipped until it has been transferred to the applicable shipping carrier and tracking information has been generated.

2. SHIPPING METHODS AND DELIVERY TIMES

Available shipping methods and estimated delivery times will be displayed at checkout based on your shipping address and the options available for your order.

Delivery estimates are provided by the applicable shipping carrier and are not guaranteed.

Once an order has been shipped, Grounded Athletics does not control the carrier's delivery schedule.

Actual delivery times may vary due to:

  • Shipping carrier delays;

  • Weather conditions;

  • Natural disasters;

  • Holidays and peak shipping periods;

  • Customs processing;

  • Incorrect or incomplete shipping information;

  • Transportation disruptions; or

  • Other circumstances outside our reasonable control.

Selecting expedited shipping at checkout does not guarantee a specific delivery date unless expressly stated otherwise.

3. SHIPPING RATES

Shipping costs are calculated and displayed at checkout based on factors such as:

  • Shipping destination;

  • Package size and weight;

  • Shipping method selected; and

  • Current carrier rates.

Any applicable shipping charges will be displayed before you complete your purchase.

From time to time, Grounded Athletics may offer free shipping promotions or discounted shipping. Promotional shipping offers may be subject to additional terms and restrictions.

4. SHIPPING ADDRESS

Customers are responsible for providing an accurate and complete shipping address at checkout.

Please carefully review your shipping information before submitting your order.

If you realize that you entered an incorrect address, contact us as soon as possible at sample.maceo@gmail.com.

We will make reasonable efforts to update the shipping address before the order is processed. However, we cannot guarantee that an address change will be possible once an order has entered processing or fulfillment.

Grounded Athletics is not responsible for orders delivered to an incorrect address provided by the customer.

If an order is returned to Grounded Athletics because the shipping address was incorrect or incomplete, the customer may be responsible for any additional shipping costs required to resend the order.

5. ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

Tracking information may take some time to update after the carrier receives the package.

Grounded Athletics is not responsible for delays in tracking updates caused by the shipping carrier.

6. LOST, STOLEN, OR MISSING PACKAGES

If your tracking information shows that your package was delivered but you cannot locate it, please:

  1. Check around your delivery location and any secure areas where the carrier may have left the package;

  2. Check with household members, neighbors, or building management when applicable; and

  3. Contact the shipping carrier using the tracking information provided.

If you are still unable to locate your package, contact Grounded Athletics at sample.maceo@gmail.com so we can assist with investigating the shipment.

Grounded Athletics is not responsible for packages that are confirmed by the carrier as delivered to the shipping address provided at checkout, including packages that are subsequently lost or stolen after delivery, except where otherwise required by applicable law.

7. DAMAGED PACKAGES

Please inspect your package when it arrives.

If your order arrives visibly damaged, please take photographs of the packaging and the products inside and contact us at sample.maceo@gmail.com as soon as possible.

If the product itself is damaged or defective, the issue will be handled in accordance with our Return Policy.

Please do not discard damaged packaging until the matter has been resolved, as photographs or packaging information may be necessary when filing a claim with the shipping carrier.

8. INCORRECT OR MISSING ITEMS

If you receive an item that you did not order, or an item is missing from your shipment, please contact us at sample.maceo@gmail.com as soon as possible.

Please provide your order number and, when applicable, photographs of the items received and the packing materials.

We will review the issue and, when appropriate, provide instructions for returning an incorrect item or arrange for the correct item to be sent.

Customers will not be responsible for return shipping costs when Grounded Athletics sends an incorrect item.

9. MULTIPLE SHIPMENTS

Your order may occasionally be shipped in multiple packages depending on product availability, fulfillment requirements, or other logistical considerations.

If your order is shipped separately, you may receive multiple shipping confirmation emails and tracking numbers.

You will not be charged additional shipping fees solely because Grounded Athletics splits an order into multiple shipments unless the additional charge was clearly disclosed and agreed to at checkout.

10. INTERNATIONAL SHIPPING

At this time, Grounded Athletics may offer shipping to select destinations outside the United States.

International shipping availability, rates, and estimated delivery times will be displayed at checkout when available.

Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

Grounded Athletics does not control customs processing times and cannot guarantee that an international shipment will arrive within a particular timeframe.

Customers are responsible for ensuring that the products they order may legally be imported into their destination country.

If an international package is refused, abandoned, or returned because the customer fails to pay applicable customs duties or provide required information, any resulting shipping or return costs may be deducted from the customer's refund to the extent permitted by our Return Policy and applicable law.

11. SHIPPING DELAYS

Grounded Athletics makes reasonable efforts to ship orders within the processing times stated in this policy.

However, shipping and delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

Grounded Athletics is not responsible for delays caused by circumstances beyond our reasonable control, including carrier disruptions, severe weather, natural disasters, strikes, customs delays, government actions, transportation interruptions, or other unforeseen events.

If a significant shipping delay occurs, please contact us and we will do our best to assist you.

12. CANCELLATIONS

Orders may be canceled only if the cancellation request is received before the order has entered processing or fulfillment.

Once an order has been processed, packed, or shipped, we may be unable to cancel it.

If your order can no longer be canceled, you may return the item after delivery in accordance with our Return Policy.

13. SHIPPING AND RETURNS

Shipping charges are generally non-refundable for customer-initiated returns unless otherwise stated in our Return Policy or required by applicable law.

For eligible returns that are not the result of a defective, damaged, or incorrectly shipped item, the customer is responsible for applicable return shipping costs.

If Grounded Athletics sends an incorrect item or the product arrives defective or damaged, we will provide appropriate return instructions and cover applicable return shipping costs.

Please review our Return Policy for complete information regarding returns and refunds.

14. CONTACT US

If you have questions about your order or our Shipping Policy, please contact us:

Grounded Athletics
Email: sample.maceo@gmail.com

Business Address:
143 Rusty Allen Place
Anchorage, Alaska 99504

Business Phone:
907-317-5254

We are happy to help with questions regarding order processing, tracking, delivery, damaged packages, missing items, or other shipping concerns.

Grounded Athletics
Stay Grounded.