Refund policy
Return Policy
Last updated: August 29, 2026
At Grounded Athletics, we want you to be confident in your purchase. If you are not completely satisfied with your order, we accept returns within 30 days of delivery, subject to the conditions below.
Returns
You have 30 days after receiving your order to request a return.
To be eligible for a return, the item must:
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Be unworn and unused
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Be in the same condition in which you received it
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Have all original tags attached
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Be returned in its original packaging when applicable
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Include proof of purchase or your order information
Items that show signs of wear, washing, damage, stains, odors, or alteration may not be eligible for a refund.
To initiate a return, please use the return request option through your customer account or contact us at sample.maceo@gmail.com if you need assistance.
Do not send an item back without first receiving return instructions from Grounded Athletics. Unauthorized returns may not be accepted.
Return Shipping
Unless the item is defective, damaged, or we sent you the wrong item, the customer is responsible for return shipping costs.
If your return is approved, we will provide return instructions and, when applicable, a return shipping label. Any applicable return shipping costs may be deducted from your refund.
For defective, damaged, or incorrect items, Grounded Athletics will cover the cost of return shipping.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it.
If your item arrives damaged, defective, or you receive the wrong item, contact us at sample.maceo@gmail.com as soon as possible. Please include your order number and clear photos of the item and/or packaging so we can evaluate the issue and make it right.
Non-Returnable Items
The following items are not eligible for return:
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Gift cards
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Final-sale items
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Clearance items
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Items that have been worn, washed, altered, or damaged after delivery
If you are unsure whether an item qualifies for a return, please contact us before sending it back.
Exchanges
We currently do not offer direct exchanges.
If you would like a different size, color, or product, please return your original item in accordance with this policy and place a new order for the replacement item.
This allows us to get your new item to you as quickly as possible and ensures inventory is accurately tracked.
Refunds
Once we receive your returned item, we will inspect it to ensure it meets the requirements of this return policy.
If your return is approved, your refund will be issued to your original payment method.
Please allow up to 10 business days for us to process an approved refund. After the refund has been issued, your bank or credit card provider may require additional time to post the funds to your account.
If you have not received your refund after 15 business days from the date we issued it, please contact us at sample.maceo@gmail.com.
Questions
If you have any questions about returns or your order, please contact us at:
Grounded Athletics
Stay Grounded.